Payoff and short‑pay statements; request and content. (a). How can I request a payoff statement?Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. The Mecklenburg County Department of Social Services will designate a local funeral home that will either cremate the body or provide a "paupers burial".