A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.Call your mortgage company and verbally request a "mortgage payoff statement". A mortgage payoff statement is a document that details your loan balance. Interested in borrowing money for a mortgage, personal loan, or auto loan? Read through these common FAQs with Fifth Third Bank to learn more and apply. This form is a statement of final loan terms and closing costs. We've got your loan answers! Answer your mortgage loan questions with our mortgage FAQs. Learn more about prequalifying, applying, rates, terms and more at Wells Fargo.