A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.The balance of the loan may be fully forgiven and lien discharged after five years, if the borrower complies with the terms of the mortgage and note. Do you need a loan payoff request form? Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Ask for a "Good Faith. How do I request a payoff letter? A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Add the Loan payoff letter for editing.