A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.This form is furnished to give you a statement of actual settlement costs. Do you need a loan payoff request form? If you are refinancing, the amount of your refinance loan should be the payoff of your current mortgage plus any fees. Complete the form below to submit your payoff request. To request payoff on your existing Mortgage 1 loan, submit this form. If you are refinancing, the amount of your refinance loan should be the payoff of your current mortgage plus any fees. Important customer notice regarding natural disasters and your home loan. Up to, but not including, the day the payoff funds were received.