How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The team at Middlesex Savings Bank is prepared to pair you with the perfect mortgage for your Massachusetts home. Explore our MA home loans and apply. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. American Eagle offers savings accounts, checking accounts, credit cards, auto loans, mortgages, business accounts, and much more. Ask for a payoff statement good thru the first of the month that you plan to pay it off in. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.