Middlesex Savings Bank makes it easy to get in touch. Call 1-877-463-6287 Monday - Friday: am - pm Saturday: am - pm Outside the US:Middlesex Savings Bank in Massachusetts offers a variety of personal and business accounts and loans. Explore our services and solutions and contact us. How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. The first step in this process is to complete a bank levy writ of execution. Please log onto the Online Banking platform and from the menu select "Secure Forms" and send us a secure email with your payoff request details. In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. We will ask for copies of your recent pension check stubs, or bank statement if your pension or retirement income is deposited directly in your bank account.