A person transmitting a payoff statement is the mortgage servicer for the mortgage described in the payoff statement. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.This fact sheet provides basic information about mortgage modifications and other potential relief for homeowners facing the potential loss of their home. In addition, within five (5) business days of receipt of a payoff, Minnesota Housing must receive the corresponding Loan Paid in Full Statement form. After the online request form and signed authorization document are submitted, the payoff will be provided within 5 business days. Request Loan Payoff Form. Notify your lender via phone call or a written letter of instruction to put that extra cash toward your principal. Mail the funds to the address listed in the payoff letter. Wire the funds with the wiring instructions. Just trying to figure out what the small servicer requirements are.