Call 888-673-5521 today! Need help or have questions about mortgage options?Exceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today. Sign in to your online account and click on your loan number to go to your dashboard. Click on Mortgage Assistance, and select the Available Documents tab. How can a payoff be ordered? Fill out the form for the selected lender. A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. Q: How can a payoff be ordered?