Payoff requests should be faxed to 847-932-8266. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends.Learn how payoff letters work. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Call our 24-hour automated service dedicated to payoff quotes at 1-877-505-2894. You'll choose your good-through date up to 30 days. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Home equity loans and lines of credit are ways to use the value in your home to borrow money.