A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan.This article outlines the fivestep process of making your final loan payment. Step 1: Request a payoff quote. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Montgomery County does not require any further action after the payoff of a mortgage loan. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. You can request a payoff quote for any type of loan, including mortgages, car loans, student loans, and personal loans.