Fill out this form to apply. DOWNLOAD. A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. A mortgage payoff statement can be a useful piece of documentation for some borrowers to request. A payoff request can be created and mailed for free. How long does it take to obtain a payoff? This service allows clients to conveniently secure accurate and up-to-date payoff information regarding the outstanding balance on their mortgage loans. Read some of our more frequently asked questions about auto loans with Wells Fargo today. For more information, visit.