How Do I Send Funds For A Payoff? Com Call Us: (800) 333-7625 Hours of operation: Monday - Friday am - pm ET Saturday am - pm ETA payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Where do I send a payoff statement? To start the payoff process, click here. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. NerdWallet's early mortgage payoff calculator figures out how much more you need to pay. A mortgage payoff letter can come in two forms.