Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The Treasury is open Monday through Friday, am to pm, with the exception of County, State and Federal holidays.Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Guild Mortgage is a top 10 lender with expert loan officers in Montgomery. In a refinance, the title company handles paying off the bank and is responsible for following up to make sure that the lien has been released.