If your request is for mortgage balance ONLY, please complete the Mortgage Confirmation Request Form. New York State imposes a tax on the privilege of recording a mortgage on real property located within the state.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. This article outlines the fivestep process of making your final loan payment. Step 1: Request a payoff quote. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. Request a payoff quote.