How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Filling out this form is straightforward. The Homeowner Mortgage Servicing Unit is open and available to process your requests during regular business hours. Processing times is currently 8 weeks. Use a free Mortgage Payoff Statement Request Form to gather information from the holder of a mortgage to create an official payoff statement. A mortgage payoff letter can come in two forms.