How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.Montgomery County does not require any further action after the payoff of a mortgage loan. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. For non-Agency forms, the form numbers listed in this handbook are subject to change. Below are some frequently asked questions for Veterans regarding the VA home loan policies related to the COVID-19 emergency. Filling out this form is straightforward. The Treasury is open Monday through Friday, am to pm, with the exception of County, State and Federal holidays. If eligibility is established, the lender may print the COE for their records. This eliminates completing a paper application (VA.