Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc.Learn more about what a payoff quote is and how to request one. How to make Payments, Request a Payoff, Setup Automatic Payments, Payment Methods, Payoff Quote. Complete the Payoff Request Form in its entirety. Unsigned or incomplete requests will not be processed. 2. Request a payoff quote. ​​ Use the form on your billing statement to make your monthly mortgage payments to PNC Mortgage. Mail the funds to the address listed in the payoff letter. A lower interest rate gives you a smaller monthly payment.