"Payoff amount" is generally higher than the remaining balance on the home. Here's how to determine your payoff amount: Contact your lender: Contact your mortgage servicer to request an official payoff statement.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. 1) Call the mortgage department and request an official principal payoff letter. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. In a Nutshell​​ A payoff statement is a document that shows how much money a borrower must submit to fully pay off a loan. Request a payoff quote. Remember to include the loan account number in the letter to ensure proper identification. Filling out this form is straightforward.