A payoff request can be created and mailed for free. How long does it take to obtain a payoff?In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Montgomery County does not require any further action after the payoff of a mortgage loan. For each loan, we will need: Lender Name; Customer Service Address; Lender Phone Number; Mortgage Account Number. A mortgage payoff statement can be a useful piece of documentation for some borrowers to request. Filling out this form is straightforward. Please complete all relevant sections of the Payoff Request form. 2. SIGN.