A versatile form template designed to facilitate the process of requesting specific information from individuals, organizations, or businesses. A mortgage payoff statement can be a useful piece of documentation for some borrowers to request.How to fill out the Payoff Request Letter Templates? Use a standard business letter format with your name, contact information, and the date at the top. For each loan, we will need: Lender Name; Customer Service Address; Lender Phone Number; Mortgage Account Number. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. Filling out this form is straightforward. Learn more about all of the Mortgage products Citadel has to offer. Filing a Failure to Pay Rent Case?