How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. How to Create a Payoff Statement? To answer your question, the owner of the property can. Also, any duly authorized representative of the property owner can. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.