How to fill out the Payoff Request Letter Templates? To get a payoff letter, ask your lender for an official payoff statement.Call or write to customer service or make the request online. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. With Wells Fargo Online, you'll need to complete a one-time enrollment process. You'll need your Social Security number and date of birth to get started. Also, some departments require the return of all equipment before the leave payoff can be made. Hawkins Water District Extension. Resolve.