Payoff Request Form. First name, Last name, Account Number (optional), Phone, Street address, Apartment, suite, etc.A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Can I get my recording fees back from the Bank? You would have to speak with your bank. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. How to fill out the Payoff Request Letter Templates? A. Arrange for payoff of loans.