Payoff Request Form. First name, Last name, Account Number (optional), Phone, Street address, Apartment, suite, etc.I paid my mortgage, when do I get my deed? You get your deed when you close on your house (purchased your house). You need to fill out a form to be considered for "Poor Person Relief. Please email this information to as soon as possible. (Check one.) ☐ This request is being made prior to the end of the three year Compliance Period. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Please fill out the form below or see additional contact information below this form.