We offer a full suite of retail banking products, services and financial solutions for consumers and small businesses. The payoff letter should say upon payment they will record a satisfaction of lien.How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Payoff Request Form. First name, Last name, Account Number (optional), Phone, Street address, Apartment, suite, etc. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. The payoff amount isn't just your outstanding balance; it also encompasses any interest you owe and potential fees your lender might charge. Arrange for payoff of loans.