Payoff Request Form. First name, Last name, Account Number (optional), Phone, Street address, Apartment, suite, etc.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage. "Payoff amount" is generally higher than the remaining balance on the home. Arrange for payoff of loans. The seller should advise its bank of the projected closing date and request a pay-off letter. First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.