Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The mortgage payoff statement is a document that provides a comprehensive breakdown of the remaining balance on a mortgage."Payoff amount" is generally higher than the remaining balance on the home. Payoff Request Form. First name, Last name, Account Number (optional), Phone, Street address, Apartment, suite, etc. How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. The payoff letter should say upon payment they will record a satisfaction of lien. 1) Call the mortgage department and request an official principal payoff letter. It's a statement that breaks down the payoff figure for the loan assuming no intervening payments, on a future (specified) date.