Sign in to your online account and click on your loan number to go to your dashboard. Click on Mortgage Assistance, and select the Available Documents tab.Call 888-673-5521 today! Need help or have questions about mortgage options? Payoff Request Form. First name, Last name, Account Number (optional), Phone, Street address, Apartment, suite, etc. Q: How can a payoff be ordered? Exceptional home lending options and service make Newrez the home of your perfect loan. Apply to refinance or buy a home online today. Hours: am - pm ET. Phone: 1-877-700-4622.