Payoff Request Form. First name, Last name, Account Number (optional), Phone, Street address, Apartment, suite, etc.You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. "Payoff amount" is generally higher than the remaining balance on the home. How can I request a payoff statement? Requesting a payoff statement is commonly the first step in paying off a loan. Different types of lenders will have varying formats for payoff statements.