You'll need to request a 10day payoff letter from your current loan servicer, which you may be able to do online. Do you need a loan payoff request form?Mail: Send us a short letter stating that you'd like a payoff quote. For an official statement verifying your existing mortgage balance, monthly payments, and any late payments, please complete a 3rd Party Authorization form. How long does it take to have automated payments set up on my account? You can't just pay the amount shown on your monthly mortgage statement to pay off the loan. That amount is your outstanding loan balance, not a payoff amount. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Payoff Request stalling Letter.