Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. Do you need a loan payoff request form?Go to the industry or consumer page on the website to locate the forms you need for licensing, reports, or filing complaints or public records requests. Mail: Send us a short letter stating that you'd like a payoff quote. For an official statement verifying your existing mortgage balance, monthly payments, and any late payments, please complete a 3rd Party Authorization form. A payoff statement is a document that shows how much money a borrower must submit to fully pay off a loan. Learn what a mortgage payoff statement is, how to request one, and and what to do if your mortgage servicer fails to send it.