Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Do you need a loan payoff request form?It lays out each fee and dollar still due before you completely pay off your mortgage. Here's how it works. For an official statement verifying your existing mortgage balance, monthly payments, and any late payments, please complete a 3rd Party Authorization form. Go to the industry or consumer page on the website to locate the forms you need for licensing, reports, or filing complaints or public records requests. You can't just pay the amount shown on your monthly mortgage statement to pay off the loan. That amount is your outstanding loan balance, not a payoff amount. Getting a Payoff Quote is easy – we just need to get some loan information to find our customer in our system.