Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.Do you need a loan payoff request form? I also understand that when payment is made in accordance with the payoff demand statement, my equity line of credit will be closed. Learn what a mortgage payoff statement is, how to request one, and and what to do if your mortgage servicer fails to send it. The mortgage payoff calculator helps you find out. Mr. Cooper Customers: You can request a payoff quote through your online account. Depending on your loan, you may be eligible for an instant payoff quote. A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance.