Payoff procedures vary depending on whether the lienholder is using the Electronic Lien Title (ELT) system or a paper title. A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance.The FDIC may be able to assist you in obtaining a lien release if the request is for a customer of a failed bank that was placed into FDIC receivership. A payoff request form is attached for your convenience. A payoff letter is not available on the website. If you would like to request a loan payoff amount, please complete the following information. To process your request as quickly as possible, complete the online Loan Payoff Quote form, send a written request or call our Loan Servicing department. Do you need a loan payoff request form? Additional Payment Options. Capitalized terms used but not defined herein are used as defined in the Credit Agreement.