Click the green "Apply for a Loan" button. A payoff request can be created and mailed for free.How long does it take to obtain a payoff? You may also call 1-800-1-0557. Use a standard business letter format with your name, contact information, and the date at the top. Writing a letter to the bank about such a situation can be a bit daunting, but don't worry, I've got you covered! Submit your forms as follows: 1) Inquries and questions can be sent via email to the Plan. If you write to ask how much it costs to pay off your mortgage, the servicer generally has seven business days after receiving your request to answer you. A "payoff" occurs when the borrower pays the total amount required to satisfy the loan balance completely. Paying off the loan also stops a foreclosure.