Once the payment is processed and reflected in your account, you'll need to order a new payoff quote to get your updated payoff amount. You may need to fill out a form, sign into an online system, or call a customer service line.Retirement Online is the fastest and easiest way to apply for a loan with NYSLRS. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Our lending repayment options may help you stay on track. Find our frequently asked questions about new, used and refinance auto loans, and servicing your existing auto loan. This form is for existing Westlake Black Visa Credit Card account holders only. Citizens corporate headquarters: One Citizens Plaza, Providence, RI 02903. Have a loan question?