A payoff request can be created and mailed for free. How long does it take to obtain a payoff?Use a standard business letter format with your name, contact information, and the date at the top. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. Fill out the form below to request a loan payoff letter. If you have any questions, please contact Loan Customer Service at 1-800-677-6272 option 5, option 2. Edit, sign, and share loan payoff letter online. No need to install software, just go to DocHub, and sign up instantly and for free. A mortgage payoff letter can come in two forms.