Click the green "Apply for a Loan" button. The finance office electronically lets the DMV know the loan was paid off and a new title should automatically be sent out with the lien removed afterwards.A payoff request can be created and mailed for free. How long does it take to obtain a payoff? The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Learn about the New York mortgage process, 4 key phases, how to prepare, how long each phase will take, and much more. To get your payoff information in your online account, log in and select Loan Details in the sidebar navigation. The Homeowner Mortgage Servicing Unit is open and available to process your requests during regular business hours. Processing times is currently 8 weeks.