A payoff request can be created and mailed for free. How long does it take to obtain a payoff?A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. You can request a payoff statement online 24 hours a day, seven days a week. To request a statement from Freedom Mortgage, log in to your account or mobile app. Under the Loan Information section, you will find a payoff request option that will take you to our payoff request form.