Print and complete a Mortgage Servicing Request Form (PDF) providing ALL requested information. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Request a payoff quote. 1. Complete the Payoff Request Form in its entirety. Unsigned or incomplete requests will not be processed. 2. What is a mortgage payoff statement?