The letter will help the new lender determine your outstanding balance and streamline the closing process. Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.Is there a cost for requesting a payoff statement? This document will tell you the amount that you'll need to pay before your balance is resolved in full. You may need to fill out a form, sign into an online system, or call a customer service line. Retirement Online is the fastest and easiest way to apply for a loan with NYSLRS. A payoff statement should include the name and address of the lender preparing the statement and be addressed to the lender that requested the payoff. You may need to fill out a form, sign into an online system, or call a customer service line. 3rd PARTY AUTHORIZATION FORM. 2. If you don't fill out the form, any remaining funds will be mailed to your address on file.