A payoff request can be created and mailed for free. How long does it take to obtain a payoff?A mortgage payoff letter can come in two forms. One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends.