The CFPB complaint database, credit card plan survey and agreement database are good places to start if you are shopping for a credit card. The first step is to get in touch with your lender or loan servicer.You can find their contact information on your monthly statements. A payoff letter provides instructions on how to pay off a loan with a lump sum before the loan term ends. Learn how payoff letters work. The statement will contain your account's information, such as your outstanding balance and charges over the past billing cycle. A 10day payoff refers to the time it takes for your new lender to pay off your old loans during a refinance. Reply reply. SkyliteBlueSnake. •. Request a payoff quote. Call our 24-hour automated service dedicated to payoff quotes at 1-877-505-2894.