How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements. Include your case number, the date of the payoff and your email address in your request. We will email the payoff statement to you upon receiving your request. In order to process your homeowner mortgage servicing request, you must submit the following: Mortgage Servicing Request Form, Mortgage Servicing Fee. To answer your question, the owner of the property can. Also, any duly authorized representative of the property owner can. How to Create a Payoff Statement?