How do I request a quote for a co-op property? Bring your payoff statement to your local branch, or our branch staff can order one for you.Find the closest branch and hours. How do I pay off my auto loan? The Chase Payoff Request Form is not just a document; it's a contract. Call our 24-hour automated phone service dedicated to payoff quotes at 1-877-505-2894 for a payoff quote. We accept operator relay calls. Com and choose your auto account. You'll receive confirmation of payoff. For questions or concerns about your Chase mortgage account, contact customer service at 1-800-848-9136.