Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement. Is there a cost for requesting a payoff statement?1) Call the mortgage department and request an official principal payoff letter. You can follow these steps to view your payoff statement online. Log in to your Freedom Mortgage account. Print and complete a Mortgage Servicing Request Form (PDF) providing ALL requested information. (d) Payoff balances. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. After you file for retirement, we will send you and your employer an acknowledgement letter, which will list your retirement date.