The first step is to get in touch with your lender or loan servicer. You can find their contact information on your monthly statements.Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. You'll need to request a 10day payoff letter from your current loan servicer, which you may be able to do online. It typically details the principal balance, interest due as of that date, per diem, any late fees, etc. To get a payoff letter, ask your lender for an official payoff statement. Call or write to customer service or make the request online. By including a per diem amount in the letter, the parties will not have to execute another payoff letter if the termination date is delayed. How can I request a payoff statement? Contact your servicing bank (where you make your monthly mortgage payments) and request a payoff statement.