Use a standard business letter format with your name, contact information, and the date at the top. Create a Loan Payoff Letter online and download it as a PDF or Word document.Customize and print a blank Loan Payoff Letter for free. Creating a payoff letter is essential to any loan or mortgage repayment process. Our free templates and this guide can help you get started. A payoff statement should include the name and address of the lender preparing the statement and be addressed to the lender that requested the payoff. A payoff statement should include the name and address of the lender preparing the statement and be addressed to the lender that requested the payoff. A payoff letter shows the remaining balance on your mortgage, including fees, interest, etc. Learn more about what a payoff quote is and how to request one. A payoff letter is a document that provides detailed instructions on how to pay off a loan.