Do you need a loan payoff request form? A mortgage payoff letter can come in two forms.One form tells borrowers the remaining principal amount and interest they have to pay to close out the loan. To request a payoff quote, please complete the payoff quote form. This form is intended for 3rd parties acting on behalf of Mr. Cooper customers. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process. The first step in paying off the remainder of your loan early and getting a mortgage lien released is requesting a payoff letter from your lender. You can also request a Mortgage payoff via secure messaging inside Digital Banking. How to Send Your Payoff Payment. I know some Lenders require written requests from borrowers.