1) North Carolina General Statutes §45-36.9 requires that you must submit a satisfaction instrument to the. Depending on your lender, you may have to sign in to an online account, call a helpline, or send a formal letter to start the request process.Pay your mortgage from your PNC or non-PNC Checking or Savings account using the Make a Payment feature within Online Banking. A lender's payoff statement or letter will show the amount you need to pay to completely close out the loan. File a credit dispute, set up recurring mortgage payments, add authorized users and more with downloadable mortgage forms and documents from Truist. Need a break from your vehicle or personal loan payments? Complete the Skip A Payment form to apply. File a credit dispute, set up recurring mortgage payments, add authorized users and more with downloadable mortgage forms and documents from Truist. To start the payoff process, click below to submit your payoff request electronically. Offer applies to homeowners only.